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Why Attrition Numbers Don't Add Up
By
Rob Bishop,
March 2008
When it comes to industry-wide attrition rates, is your fitness center's math trustworthy?
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The 'Issue' Is Member Attrition
By
Ronale Tucker Rhodes,
February 2007
The 'solution' is to get members involved in your facility by creating member relationships; showing members results by designing an overall assessment plan; providing superior customer service; and making facility cleanliness a top priority.
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How Audiovisual Systems Affect Member Retention
By
Robert W. Patton and Kimberly A. Williams,
January 2005
One fitness center designed a scientific study to determine whether entertaining its members kept them coming back.
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