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Athletic Departments Apply Disney Principles to Game Day
By
Paul Steinbach,
February 2013
A young boy attending an Arizona State University football game last fall slipped and skinned his knee. Nothing unusual about that, except for what happened next.
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Rob & Barry: We Couldn’t Care More About Our Members
By
Rob Bishop and Barry Klein,
October 2012
Imagine that you've just tested your pool water and found it to be — the actual numbers are irrelevant to the story — just fine.
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Why Health Club Members Are Not Always Right
By
Rob Bishop and Barry Klein,
February 2012
The customer is always right." How many times have you said this to your staff — or when you were the customer, felt this yourself?
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Recreation Services Should Be Convenient for Customers
By
Carrie Haupert-Fullerton,
September 2011
We work when other people play: That's our business. Rec services need to be convenient, and it should be convenient to do business with us.
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Campus Rec Centers Serve as Incubators for Professional Development
By
Andrew Cohen,
April 2011
Nick Davidson came to Davenport University five and a half years ago as a part-time assistant men’s basketball coach and was soon put in charge of recreation and intramurals.
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Customer Service Program Leads to 'Magical Moments'
By
Ronale Tucker Rhodes,
May 2009
Akron General Lifestyles - North, Stow, Ohio
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Employee Advances from Selling Smoothies to Managing Fitness Departments
By
Anne B. McDonnell,
March 2009
A strong work ethic and great customer service skills helped Candice Christner go from selling smoothies to managing many fitness departments.
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Listen to Members, Stay True to Facility
By
Rob Bishop,
November 2008
Listening to your members is important, but so is staying true to what’s best for your facility.
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Stop Making Your Members Feel Invisible
By
Ronale Tucker Rhodes,
October 2008
The 'solution' is to stop making your members feel invisible by offering them personalized attention, every day, that will give them fitness results.
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The Value of a Smile
By
Ronale Tucker Rhodes,
August 2008
It's the person with the smile who will go the extra mile!
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