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Athletic Departments Apply Disney Principles to Game Day
By
Paul Steinbach,
February 2013
A young boy attending an Arizona State University football game last fall slipped and skinned his knee. Nothing unusual about that, except for what happened next.
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Worcester, Mass., Looks to Ice to Help Revitalize its Downtown
By
Andrew Cohen,
January 2013
Worcester Common, then 20 acres of green space, was established in 1669. On July 14, 1776, it hosted the Declaration of Independence's first public reading in New England. And on Nov. 30, 2012, for the first time (as shown above), residents laced up their ice skates there.
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Rob & Barry: We Couldn’t Care More About Our Members
By
Rob Bishop and Barry Klein,
October 2012
Imagine that you've just tested your pool water and found it to be — the actual numbers are irrelevant to the story — just fine.
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Why Health Club Members Are Not Always Right
By
Rob Bishop and Barry Klein,
February 2012
The customer is always right." How many times have you said this to your staff — or when you were the customer, felt this yourself?
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Fabric Structure Makers Re-Educate Following Cowboys Facility Collapse
By
Paul Steinbach,
October 2011
When a Dallas Cowboys practice facility collapsed under a microburst of 60-mile-per-hour winds in May 2009, it injured a dozen people and proved fatal for the company ultimately responsible for the facility's manufacture.
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Recreation Services Should Be Convenient for Customers
By
Carrie Haupert-Fullerton,
September 2011
We work when other people play: That's our business. Rec services need to be convenient, and it should be convenient to do business with us.
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Environmental-Impact Lawsuit Hinders Golf Course Construction Project
By
John T. Wolohan,
July 2011
Following some civil unrest in 2003, the governor of Michigan created a task force to examine how to improve the quality of life and foster economic development in Benton Harbor and the surrounding area.
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Campus Rec Centers Serve as Incubators for Professional Development
By
Andrew Cohen,
April 2011
Nick Davidson came to Davenport University five and a half years ago as a part-time assistant men’s basketball coach and was soon put in charge of recreation and intramurals.
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Wisconsin Football Coaches Take Issue with Starting Season Sooner
By
Catherine Liewen,
November 2010
Wisconsin football coaches take issue with the state's decision to start the season earlier.
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Establishing Rules for the Wireless Generation of Employees
By
Rob Bishop and Barry Klein,
October 2010
Owners walk a tightrope when establishing rules for the wireless generation of employees.
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