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How to Weed Out Qualified But Toxic Job Applicants
By
Rob Bishop and Barry Klein,
May 2011
Like the employees at many independently owned health clubs, our staff members have duties that include a little bit of everything.
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Invest In Your Staff
By
Edward M. Slover,
May 2008
Staff training, development and education are a must for fitness facailities in order to achieve long-term financial service and program-based goals.
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When Employees Disappoint
By
Stephen Tharrett and James A. Peterson,
October 2007
Facility managers should approach employee behavior and performance shortcomings like a counselor or a coach.
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Hiring Employees Who See Your Facility
By
Brian Samuel,
July 2007
Pay attention to a candidate's behavior during a job interview.
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Empowering Your Front Lines
By
Debra Atkinson,
May 2007
Plug the holes in your customer service by identifying staff leaks, hiring employees who fit in with your facility and training staff members to expect more from themselves.
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The 'Issue' Is Staffing and Education
By
Ronale Tucker Rhodes,
March 2007
The 'solution' is to recognize that while hiring an educated and trained staff is important, even more important are hiring staff members who can establish relationships with members, implementing policies to retain your best people, and developing procedures that make staff members aware of their role in serving members and keeping them safe.
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Certifications, Education and Staffing
By
Matthew R. Kutz,
March 2007
Understanding the different certifications available, and the roles of accreditation, education and experience, can help you hire the most qualified staff for your fitness center.
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Benefiting from Interns
By
Debra Atkinson,
October 2006
Establishing an internship program at your fitness center takes work, but it can be worth the effort. The key is to be prepared and to know what type of individual you're looking for, as well as how the internship will work within your facility.
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Scripting and Role Playing for Effective Management
By
Mike James,
August 2006
With carefully scripted responses and role-playing exercises, staff members will spread the same message and avoid embarrassing miscommunications.
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Be An 'Employer of Choice'
By
Dr. Mallard Owen,
August 2006
If you build a corporate culture that attracts and retains the best people, you have the best opportunity to excel in the spa industry. Creating an “employer-of-choice” environment should be your top priority.
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