21st Century Leadership
A new business model helps fitness centers adapt and succeed in this ever-changing market.
|
Asthma Does Not Have to Slow Athletes Down
Asthma does not have to slow athletes down.
|
Be Our Guest!
There is more to good customer service than knowing members by name. Here are 25 tips for improved member relations that you and your front-desk staff can implement.
|
Cast As Safe Havens, Some Rec Centers Must Deal with Violence
Cast as safe havens, some recreation centers are forced to take aim at violent crime.
|
Climbing Wall Association Struggles With Regulatory Agencies
It doesn't look as though the Climbing Wall Association's struggle with regulatory agencies will end any time soon.
|
Concessions Contracts Capitalizing on Consumers' Brand Loyalty
To capitalize on game-goers' brand loyalty, today's concessions contracts are making room for purveyors of recognizable food products.
|
Court Blocks Locker Room Video Surveillance
Citing inherent student privacy rights, the Sixth Circuit Court blocks locker room video surveillance.
|
Environmental Graphics and Murals Create Singular Identity at Wake Forest
Environmental graphics and towering murals give Wake Forest's Miller Center a singular identity.
|
Fitness Q & A
Does chewing gum suppress appetite? Are video games that simulate playing sports effective at expending calories? Does ginkgo biloba improve memory?
|
Gross Negligence Claims and Releases
Lawyers are finding ways around waivers that have worked to protect fitness centers in the past.
|
Group Fitness Motivates Guests
The Oaks at Ojai, a destination spa with an emphasis on exercise, focuses on group classes to keep guests moving.
|
Managing for a Competitive Edge
Intentional and effective leaders and managers follow personal, professional and contextual guidelines that translate into excellent customer service, giving their facilities a competitive edge.
|
Meet the Expert: Supplement FAQs
Members have questions, but do you and your staff have the answers? Here's what you should know about the dietary supplements sold in your juice bar and pro shop.
|
Military Athletes Test Mettle at Summer Olympics
Military athletes will test their mettle this month at the Summer Olympic Games.
|
New VGB Requirements Send Ripples Through the Aquatics Industry
New federal safety regulations send ripples through the aquatics industry, and more may follow.
|
New York City's Sports Museum Offers Attractions for All Fans
John Urban believes New York City's Sports Museum of America offers something for every fan.
|
Patriot Games; Hit Singles
Reviews of Boycott: Stolen Dreams of the 1980 Moscow Olympic Games and The Baseball Project's Volume One: Frozen Ropes and Dying Quails.
|
Policy-Makers Prepare as Some Young Athletes Wrestle with Gender Issues
As some young athletes wrestle with gender identity, athletics policymakers are preparing for a sexual evolution.
|
Science Update: Biomechanics of Free Weight Exercises
Not all standard free weight exercises actually work the muscles they were designed to strengthen, and some can even be harmful. However, by using the principles of biomechanics, trainers can design free weight exercises that are safe and effective.
|
Spectators In Stands On Their Own Where Flying Objects Are Concerned
Where flying objects are concerned, the courts have long shielded team owners from liability. Spectators, on the other hand, are on their own.
|
Subsidizing Employee Certification
The demand for fitness professionals to become certified continues to rise, but paying for the necessary courses can be tough on their wallets.... There are many reasons to consider paying for employee certification.
|
Thanks A Million!
Customer service, in the way of member appreciation programs, parties and gifts, can help thank members for their support, acknowledge them for their achievements, build relationships in your facility and create good PR in your community.
|
The 'Issue' Is Customer Service
The 'solution' is to create a policy of superior service by getting to know your members, communicating with them often and well, and showing them how much they're appreciated.
|
The Value of a Smile
It's the person with the smile who will go the extra mile!
|
Toxicity Scare Has Synthetic Turf Makers Scrambling to Clean Up Their Image
A synthetic turf toxicity scare has field owners concerned and manufacturers scrambling to clean up their image.
|
Two New Sets of Injury-Prevention Guidelines Aim to Make Kids Safe
Though largely commonsense, two new sets of injury-prevention guidelines aim to keep administrators focused and kids safe.
|
Urbanites Pressed for Time Pause For Quick Workouts
Urbanites pressed for time pause for the quickest of workouts.
|
Watch Parties Unite Away Team Fans
Welcome to the modern watch party -- the next best thing to being there.
|
When a Client Needs More Support: Referral Guidelines
For members who need possible psychological guidance, certain professional tactics should be followed.
|
Winning the Franchise Fight
Can independent fitness centers outlast the latest and greatest franchises? You bet they can, as long as they don't panic, and focus on competing the smart way.
|
