• Customer Service Targeting the Club Membership Majority

    by Rob Bishop February 2014

    No good deed goes unpunished. Said differently, we’ve decided that at times we provide customer service that is too good.

    We don’t mean that arrogantly. What we mean is that we can’t care about things that aren’t important to the majority of our customers. It’s just too hard, and it takes a toll on us financially, professionally and emotionally.

  • Incredible Video From the Denver Broncos Parachute Team

    by Michael Gaio January 2014

    The "fan experience" is something people who work in sports facilities are always trying to improve. Whether it's wider concourses in a new stadium or different pre-game entertainment, anything to make fans happy is fair game. A big part of the fan experience at Denver Broncos games is their official parachute team, the Thunderstorm.

  • Looking at Your Club Business Through Fresh Eyes

    by Rob Bishop January 2014

    Welcome to the new year! The days are shorter, New Year's resolutions are inducing guilt, much of the country is in the depths of winter, and there's nothing for a lot of folks to do but go off and join a gym. Everyone knows they have to get in shape. Now's the time.

  • NFL Teams Restrict Playoff Ticket Sales by Location

    by Nick Daniels January 2014

    When the San Francisco 49ers head to Seattle Sunday for an NFC Championship matchup with their division rival, CenturyLink Field may be more hostile than they remember. announced Saturday tickets for the game would only be available to fans with billing addresses in WA, OR, MT, ID, AK, HI and British Columbia and Alberta in Canada when they went on sale at noon Monday. As a result, San Francisco fans hoping to make the trek up to Washington Sunday will have to look to other means if they want to attend the game. Niners fans in California can still buy tickets through secondary ticket markets like Stub Hub, NFL Ticket Exchange and TiqIQ — although at a much higher price. While the face value of a ticket to Sunday’s game could be purchased on the team’s official website for as low as $222.95, the lowest price for a ticket to the NFC Championship on was $461.50 as of 6 p.m. Sunday.

    To many San Francisco fans, the move seemed to be an effort by Seattle to maintain its “12th man” home-field advantage against a 49ers team that has traveled well so far in the playoffs. “I’m sure they’re not concerned about the appearance, but it still looks kind of weak,” wrote's David Fucillo on Saturday.

    Still, while Seattle’s ticketing move may have the largest effect next weekend, the Seahawks’ decision not to sell to their opponent’s fans is not uncommon. In the AFC Championship Sunday, the Denver Broncos will only be allowing fans from eight neighboring states to buy tickets to their game in Denver against the New England Patriots. More than 96 percent of Broncos season ticket holders elected to purchase tickets, however, putting a greater limit on the number of available tickets. 





  • Stanford, Northwestern Use Reverse Auctions to Sell Football Tickets

    by Paul Steinbach December 2013

    With three marquee home football games in November, Stanford University fully tested the ticket-buying market over two weeks in August.

  • Technology and Social Media Alter the Future of Heisman Trophy Campaigns

    by Michael Gaio December 2013

    As gutsy coaching calls go, this one ranked right up there with any in the career of Baylor University's Art Briles. What set this one apart, though, was that it was made away from the football sideline.

    Briles' decision to give Baylor's athletic communications staff the green light to pursue an all-out Heisman Trophy campaign for a then under-the-radar quarterback named Robert Griffin III would change the school forever and rewrite a marketing playbook for other schools with Heisman hopefuls.

  • Alabama Succeeds in Keeping Students at Football Game

    by Michael Gaio October 2013

    In Alabama, passion for the mighty Crimson Tide washes over the entire state. Consequently, when head football coach Nick Saban speaks, people listen. So last week, when Saban blasted Bama fans for leaving games early, the university listened.

  • Increasing Pool Revenue Through New Programming

    by September 2013

    Over the summer, most municipal recreation facility operators allocate the majority of their pool space to two activities: swim lessons and open swim. Mickey Boyle, aquatics supervisor with the Geneva (Ill.) Park District, is no different. In 2013, he had to accommodate 770 families that participated in Geneva's swim lessons program. His flexibility to implement new programs is hindered, as virtually all of the 18,000 square feet of water surface is occupied for swim lessons and open swim starting at 8:30 a.m. Monday through Saturday.

  • Schools Strategize to Increase Student Football Attendance

    by Paul Steinbach June 2013

    Ohio University students traversing campus in the fall can't help but notice the posters and flyers promoting the Bobcats' next home football game. Sidewalk chalk and a graffiti wall reinforce the message. Student Facebook pages and Twitter feeds are likewise plastered with daily reminders and paid advertising during game week.

  • Northwestern Experiments with Dutch Auction Ticket Pricing

    by Paul Steinbach April 2013

    In Holland, the price of flowers starts high and drops the longer it takes to sell them. It's been that way for more than a century. But not until this year did that sales approach inspire Northwestern University economists and, in turn, athletics administrators, who believe their suburban Chicago institution is the first in this country to use a Dutch auction to price and sell game tickets. ...