- Blog: We Who Are About to Hang Up on You Salute You
by Rob Bishop and Barry Klein December 2012
At the recently concluded Athletic Business Conference & Expo, one of the seminars we conducted was called "Say This, Not That." The point of the talk was that business owners and managers know what they would like their staff to say in almost any business situation, and even how they would like it said, so why leave it to chance? We believe every aspect of a fitness operation should be scripted and the staff should be trained and drilled to memorize those scripts. It was a lively and fun seminar.
- Blog: Yankee Fans Are Voting with Their Feet
by Andrew Cohen October 2012
Over the years, as the ticket prices for many sporting events have skyrocketed and various surcharges, such as PSLs, have been tacked on, some of us have wondered when fans will say enough is enough, forcing prices downward. The answer, thus far, has been: Not for some time yet. A small percentage dump their season ticket packages, but there are always others out there (people as well as corporations, who in the sports context are people, my friend) who will gladly pay whatever it takes to make it through the turnstiles.
- Dynamic Pricing Pinpoints Market Value of Tickets
by Paul Steinbach August 2012
Russ Stanley's phone was ringing off the hook. It was Aug. 7, 2007, and calls were pouring into the San Francisco Giants' ticket office hours before Barry Bonds was to take the field for a Tuesday night game against the Washington Nationals.
- The Challenge Faced by Mid-Priced Clubs
by Rob Bishop May 2012
So, let's say you operate a fitness facility that's about 15,000 square feet in size. You offer a little bit of everything — weights, cardio, personal training, classes of all kinds.
- Sports and Recreation Facilities Boost Small-College Enrollment
by Andrew Cohen January 2012
Rick Creehan has been here before. Not here, exactly. When he started out in higher education in 1984, it was as the baseball coach at Allegheny College - a relatively well-known school, where he was given a relatively straightforward charge of producing winning baseball teams.
- How to Succeed in Membership Sales
by Rob Bishop November 2011
Your club is terrible at selling memberships. We know this because we're all terrible at selling memberships, and even if you think your club isn't, you are best served by thinking you are.
- Athletic Departments and First Amendment Rights of Student Journalists
by Paul Steinbach October 2011
Aaron Smith was looking forward to joining a dozen or so members of the mainstream media at a scheduled gathering of University of Kentucky men's basketball players, each of whom would be available for eight-minute one-on-one interviews.
- Blog: 'Lunkheads' Judged in 'Judgement Free Zone'
by Rob Bishop and Barry Klein September 2011
It was great watching "The Daily Show" skewer Planet Fitness - home of the Judgement Free Zone® - for discriminating against "lunkheads," deadlifters serious enough to make noise while they work out.
- Recreation Services Should Be Convenient for Customers
by Carrie Haupert-Fullerton August 2011
We work when other people play: That's our business. Rec services need to be convenient, and it should be convenient to do business with us.
- Blog: Ageist Marketing Is Getting Old
by Colin Milner July 2011
According to market research, three in four adults over 55 feel dissatisfied with marketing aimed at them, and 71 percent say that advertising images largely do not reflect their lives. Results from a survey conducted for TV Land, a U.S. cable television channel, back this up. Nearly two-thirds of Boomers responding to the survey said they are growing increasingly dissatisfied with media that ignores them and they are tuning out. In the UK, a survey found that 55 percent of adults over 50 feel that businesses have little interest in older people's consumer needs; 46 percent often don't feel that advertising and marketing are aimed at them; and 50 percent find advertising and marketing that are obviously targeting older people as patronizing or stereotypical. Further, a report by Help the Aged (now part of the charity Age UK) notes that 75 percent of respondents to a survey of people ages 60 and older thought that the media ignored the views of their age group.