• Social Environments Help Health Clubs with Member Retention

    by Paul Steinbach April 2011

    At the dawn of the modern health club era - the mid-1970s - Rick Caro became fascinated by a foursome of elderly women who gathered for a regular tennis match at one of the clubs Caro owned.

  • Blog: Marketing to the Spring Break Crowd

    by Mary Helen Sprecher March 2011

    Our local community association recently began running advertisements for its fitness facilities. In big letters, the ads read: "Because you don't hear them singing about a gigantic yellow polka-dot bikini."

  • Blog: David Barton Gym's Demise Is Simple Economics

    by Rob Bishop and Barry Klein March 2011

    The news that David Barton Gym has filed for bankruptcy protection was another kick in the teeth for our industry. It also should serve as a reminder to every health club owner that the next new thing is not necessarily the right thing.

  • Blog: Seeking Prospects? Remember to Invite Them

    by Mary Helen Sprecher March 2011

    After the 2010 Winter Olympics, my husband found he had contracted curling fever. I mean, he had it bad. But we never looked into playing, figuring that opportunities to try curling were thin where we live. Then one day, an ad appeared in the local paper. The Potomac Curling Club (I didn't even know there was one) was holding an open house, and everyone was invited. "No experience necessary," the ad noted, but "dress warmly."

  • Blog: Four Tips for E-Marketing in 2011

    by Rob Bishop and Barry Klein February 2011

    It's 2011, and you are all over your e-marketing strategy, right? Your website has been optimized for search engines, and you rule on Facebook and Twitter. You post YouTube videos every day.

  • Blog: Sexists Fired, While Sex Continues to Sell

    by Andrew Cohen January 2011

    It's not an easy time to be a woman in the sports world. Male sportscasters are heaping on the sexual misconduct behind the scenes and scorn on the screen, male-dominated corporations are pulling their support of women's sporting events, and even sportswomen are having trouble coming up with the names of women's sports' biggest stars.

  • Recession Forces Changes to Premium Spectator Seating

    by Andrew Cohen January 2011

    On March 10, 2009, the Dallas Cowboys unveiled the first completed luxury suite at the team's $1.15 billion home field, which opened three months later. A sumptuous 700 square feet, the 18-seat suite utilized materials such as Brazilian granite, Canadian marble, leather-clad walls and walnut trim.

  • Schools Have Struggled to Sell Bowl Tickets

    by Paul Steinbach January 2011

    In honor of its 14th consecutive bowl appearance, Georgia Tech offered $14 tickets to the Independence Bowl in Shreveport, La., but still only sold slightly more than half of its 10,000-ticket allotment.

  • Digital Signage Helps Arena Managers Monetize Concourses

    by Paul Steinbach January 2011

    Some within the Maple Leaf Sports & Entertainment ranks refer to it as the Gate 1 Spectacle - a 42-screen digital signage mosaic just inside the doors of Toronto's Air Canada Centre.

  • How to Respond to Complaining Customers

    by Rob Bishop December 2010

    Sometimes you just have to tell your complaining customers to find another club.