Webinars
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Join us for a new series of educational webinars that
will help with your day-to-day work challenges.
These quality training sessions will be presented by Ruby Newell-Legner,
Customer Satisfaction Expert. Over the last decade, she has presented
more than 1,800 programs in nine countries and has shown tens of
thousands of participants how to quickly improve workplace performance.
$79 per webinar to attend. Webinar Package Special: Buy 2 webinar registrations and get the third FREE $158 for all three webinars! How to Attract and Select Great EmployeesTuesday, January 6th, 2009 1:00 pm EST | 10:00 am PST Knowing the secrets for selecting the right employees is a key survival tactic for successful managers. Evaluating job candidates is complicated and time consuming. In this session, Ruby will teach you how you can avoid the pitfalls and make consistently good selections! What you will learn in this program: 6 questions to ask yourself when writing a job description
7 most common mistakes interviewers make
6 ways to set the environment for an interview
9 rules for selecting the best candidate
View Archived Webinar (requires registration) Dealing with Upset Customers [Archive]Thursday, November 13, 2008 1:00 pm EST | 10:00 am PST Is the customer always right? No ... but they are the customer, and we must do everything we can to resolve their issues and turn them into loyal advocates. Come learn how to diffuse their anger and turn them into lifelong fans. Teach your staff best practices of how to respond appropriately to their concerns to defuse an angry customer. You’ll learn how to: Avoid what makes customers upset
Identify what angry customers are looking for
Review the reasons why a customer might be unhappyand the challenges of dealing with them Choose specific words that promote positive customer relations
Download webinar handout View Archived Webinar (requires registration) Time Tactics to Make You More Successful [Archive]Tuesday, December 9, 2008 1:00 pm EST | 10:00 am PST Are you struggling to find balance in your life? Do you come into work early, stay late or have to work weekends to get your work done? Do you spend so much time in meetings or putting out fires that you don't have enough time to plan your future? Do you wish you had more time for your personal life? If you answered, "yes" to any of these questions and want to become more efficient, effective and productive, the steps you need to take are covered in this program. Use this common sense approach to find more time in your day, to be more productive and to get your life back in balance! You’ll learn how to: Define your “Perfect Day”
Setting priorities successfully
The Four D’s of paperwork
Guidelines for effective daily planning
Using technology to save time
View Archived Webinar (requires registration) |
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