Self-Serve Concessions a Hit With LSU Fans | Athletic Business

Self-Serve Concessions a Hit With LSU Fans

LSU fans have taken a liking to new self-serve concessions technology, and they're actually ordering more when they use the new machines. 

Fans can now order their food from touchscreen kiosks and then pick up their food at a separate window. Eight of the self-serve kiosks were installed this spring at Pete Maravich Assembly Center, which hosts basketball and gymnastics.

According to Business Report, a fan opting to use one of the kiosks placed an order that was, on average, 16 to 25 percent larger than that of a fan who waited in line.

“This type of setup increases the number of points of sale and allows for a much faster, more efficient process for fans,” said Robert Munson, senior associate athletic director at LSU. Munson also noted that the kiosks cut concessions staffing by roughly two-thirds.

The kiosks are part of a pilot program and LSU will be monitoring fan feedback via survey. The school is now considering implementing the kiosks at Tiger Stadium and Alex Box Stadium.

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