City of Ottawa Selects Legend Recreation Software to Upgrade its Recreation Management Registration Solution | Athletic Business

City of Ottawa Selects Legend Recreation Software to Upgrade its Recreation Management Registration Solution

Source: Legend Recreation Software

05.17.17: Our nation’s capital, the City of Ottawa, has selected Legend Recreation Software as its new registration and recreation management software. Legend’s innovative cloud-based single solution software system replaces the City’s incumbent CLASS software, which is reaching its end-of-life.  The Legend solution will benefit residents and users of the City’s recreation programs with faster access during peak registration periods, online booking functionality and a consistent user experience across multiple devices.

Following a rigorous, competitive tender process, Legend was selected for its proven capabilities in streamlining recreation businesses and ensuring that organizations gain both greater value from the data and information within their business systems, whilst significantly enhancing the customer experience.

James O’Brien, Director, Legend Recreation Software, comments: “We are delighted to have been selected by the City of Ottawa. We were impressed with the diligent procurement process and we are extremely proud to be serving Canada’s capital. We look forward to ensuring the City and its residents transition seamlessly to the new system.”

Legend entered the Canadian market in 2015. Legend is a highly specialized provider of recreation management software with installations around the world.  Legend was founded in the UK in 2002 and has been successfully implemented at over 1,500 sites in nine countries. Canadian organizations who already benefit from the Legend system include Dovercourt Recreation Association and the City of Woodstock, where the technology is already delivering improvements including operations and customer service.

The Legend solution includes a full suite of online registration, facility rental and customer account management services; a comprehensive point of sale system via the Legend Front Desk; and its ground breaking Legend Back Office application. Legend’s flagship business intelligence reporting will allow the City to understand customer needs and deliver their recreation services more effectively. The project is currently in planning and implementation phase, with testing scheduled for the coming months. The City of Ottawa is expecting to go live with Legend in early 2018.

About Legend Recreation Software, Inc.

Legend Recreation Software, Inc. is the Canadian subsidiary of Legend Club Management Systems, the UK based leading supplier of recreation management software.

We are specialists working exclusively in the recreation software space. With over 80-employees worldwide, our growth is built on a proven formula installing over 1,000 centers to date. Legend’s five biggest customers do over 1m web bookings per month, plus 1m self-service kiosk transactions, and serve over 6m registered customers between them.

Security and performance are of paramount importance to Legend. Canadian customers’ data is at all times held in Canada, hosted in our two Tier III Certified Data Centers, in Ottawa and Toronto. Our High Availability systems are of the highest enterprise standards - Legend guarantees a 99.95% uptime SLA as standard, including a free backup and disaster recovery service. Legend is ISO 27001 compliant and PCI DSS compliant.

Legend’s software excels in its breadth and architecture, employing a single database platform (all modules talk to one another).  New features are continuously added through our aggressive R&D policy (released monthly – all customers enjoy a no-touch, free-of-charge upgrade service in their licence, delivered seamlessly on our cloud platform).

Key solution features include: Aquatics, Bookings, Bulk Administration, Camps, Courses, Dashboards, Digital Marketing, e-POS, Energy Management, Facility Bookings, Invoicing, Kiosk Solutions, Membership, Programs, Monitoring and Targeting, Prospecting, Rentals, Report Writer, Retention Marketing, Smartphone Apps, Social Media integration, Ticketing, Websites CMS and more.

Legend prides itself in taking a partnership approach to our customers. We are ISO 9001 certified and provide a systematic, quality assured service that includes our zero downtime guarantee when migrating systems to Legend. We help customers rework their processes to implement best practice without legacy software constraints. With transparent and fair pricing and a fixed solution cost (no transaction fees), we ensure customers see a strong ROI case that can be evidenced within days of installation.

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