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S.R.Smith Gives Customers Ability to Track Order Status with Industry-Leading 'Order Tracker' Tool

Srsmith

Canby, OR (October 26, 2021) — S.R.Smith’s new “Order Tracker” is made available to customers so they can track orders 24/7 without picking up the phone. One customer  remarked, “A big step in the right direction for you guys. No other vendor has this that I am  aware of and it’s going to free up a lot of time.” 

COVID-19 unquestionably has created unprecedented challenges that have made it extremely  difficult for companies to service their customers the way they would like to. S.R.Smith has  prided itself on customer service for nearly 90 years, so when the pandemic hit, S.R.Smith pro actively created an operations task force dedicated to finding new ways to best serve  customers during these challenging times; leading to weekly lead time updates, expanded  supply chain initiatives and now the first of several digital tools that help customers get the  information they need in the most efficient way possible. 

The S.R.Smith Order Tracker was developed to give S.R.Smith customers the ability to track  orders without picking up the phone! All you need is your purchase or sales order number and  the ship to postal code. Once you input your order information, you will receive a summary  view of your order and can expand for more details at the line level. 

You can access the S.R.Smith Order Tracker at www.srsmith.com/OrderTracker or through S.R.Smith’s Trade Central website. 

For more information about the new Order Tracker or the company’s portfolio of residential  and commercial pool equipment, visit www.srsmith.com or contact S.R.Smith at (800) 824- 4387 or email customercare@srsmith.com. 

About S.R.Smith 

Since 1932, S.R.Smith has helped make the swimming pool experience better around the  world for pool users, owners, and operators with products that encourage fun, increase  functionality, and improve performance in ways that help pool owners and operators get more  from their pool investment. In short, our customers trust our leadership and expertise to  Pool Better™.  

S.R.Smith is part of the Fluidra family of brands and has manufacturing locations in Oregon,  Arizona, and Tennessee. The company also has operations in Australia and a sales office in  Burgundy, France. For more information, visit srsmith.com.

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