S.R.Smith Gives Customers Ability to Track Order Status with Industry-Leading 'Order Tracker' Tool

Srsmith

Canby, OR (October 26, 2021) — S.R.Smith’s new “Order Tracker” is made available to customers so they can track orders 24/7 without picking up the phone. One customer  remarked, “A big step in the right direction for you guys. No other vendor has this that I am  aware of and it’s going to free up a lot of time.” 

COVID-19 unquestionably has created unprecedented challenges that have made it extremely  difficult for companies to service their customers the way they would like to. S.R.Smith has  prided itself on customer service for nearly 90 years, so when the pandemic hit, S.R.Smith pro actively created an operations task force dedicated to finding new ways to best serve  customers during these challenging times; leading to weekly lead time updates, expanded  supply chain initiatives and now the first of several digital tools that help customers get the  information they need in the most efficient way possible. 

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