Source: Legend Recreation Software
Legend to support full integration of three local governments’ recreational facilities enabling better public access
Three local municipalities in the Cowichan Valley of British Columbia have come together to improve public access to recreation services with Legend Recreation Software.
The Town of Ladysmith, the Cowichan Valley Regional District and the Municipality of North Cowichan are replacing their existing, individual versions of Class software, which reaches its end of life in November 2017, with a single, shared implementation of Legend.
The move to Legend is allowing the three organisations to achieve economies of scale and reduce the resources required in the selection and implementation of the new software. Significantly, though, through Legend the organizations will also be able to provide customers across all three locations with improved visibility of, and access to, recreation services across the region – including programs at local aquatic centres, fitness centres, ice rinks, sports playing fields, and parks with rentable space.
Don Stewart, Deputy Director of Parks & Recreation, Municipality of North Cowichan, comments: “Initially, we recognized the value-add in bringing on the same software at the same time in order to aid staff training and improve the degree of local support. However, it became rapidly apparent from our early discussions with Legend that a larger, integrated implementation would allow the public we serve better access to recreation across the region.”
The municipalities considered seven different software vendors in a comprehensive tender process; these included a cross section of providers local to British Columbia as well as national and international software vendors. Legend was selected due to its advocacy for the single integrated solution; its proven ability to deliver this within the required timescales; and its focus on improving how the front desk could operate in terms of reliability and public ease of use.
Don explains: “Our current website is very clunky and difficult to use which means that front desk staff spend a significant amount of time answering public enquiries. Legend will make it significantly easier for members of the public to find the information they need about recreation facilities, irrespective of where they are within the Valley, which has knock-on benefits for us operationally.
“In addition, Legend will make the transition between facilities bookings and registration seamless for front desk staff, who currently have to open and close different programs. This will have a further positive impact on staff effectiveness and satisfaction and give them more time to spend enhancing the customer experience.
“Finally, from a wider organizational perspective, we will benefit from better analytics - better insight into how the public is using our services - and take intelligence from our business decisions in order to make continuous improvements.”
Legend is currently working with the three local governments in the Cowichan Valley on the project with a target completion date of January 2017.
About Legend Recreation Software, Inc. www.legendware.ca
Legend Recreation Software, Inc. is the Canadian subsidiary of Legend Club Management Systems, the UK based leading supplier of recreation management software.
We are specialists working exclusively in the recreation software space. With over 80-employees worldwide, our growth is built on a proven formula installing over 1,000 centers to date. Legend’s five biggest customers do over 1m web bookings per month, plus 1m self-service kiosk transactions, and serve over 6m registered customers between them.
Security and performance are of paramount importance to Legend. Canadian customers’ data is at all times held in Canada, hosted in our two Tier III Certified Data Centers, in Ottawa and Toronto. Our High Availability systems are of the highest enterprise standards - Legend guarantees a 99.95% uptime SLA as standard, including a free backup and disaster recovery service. Legend is ISO 27001 compliant and PCI DSS compliant.
Legend’s software excels in its breadth and architecture, employing a single database platform (all modules talk to one another). New features are continuously added through our aggressive R&D policy (released monthly – all customers enjoy a no-touch, free-of-charge upgrade service in their licence, delivered seamlessly on our cloud platform).
Key solution features include: Aquatics, Bookings, Bulk Administration, Camps, Courses, Dashboards, Digital Marketing, e-POS, Energy Management, Facility Bookings, Invoicing, Kiosk Solutions, Membership, Programs, Monitoring and Targeting, Prospecting, Rentals, Report Writer, Retention Marketing, Smartphone Apps, Social Media integration, Ticketing, Websites CMS and more.
Legend prides itself in taking a partnership approach to our customers. We are ISO 9001 certified and provide a systematic, quality assured service that includes our zero downtime guarantee when migrating systems to Legend. We help customers rework their processes to implement best practice without legacy software constraints. With transparent and fair pricing and a fixed solution cost (no transaction fees), we ensure customers see a strong ROI case that can be evidenced within days of installation.