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Gym Cancels Ex-Employee’s Membership over Feedback

Andy Berg

A New Mexico woman who was fired from a local gym after seven years of employment claims her membership at the gym was cancelled after she left a negative review.

Meaghan Cavanaugh of Albuquerque received a survey via email from Defined Fitness asking for her feedback about the gym. She answered the questions honestly.

“I filled it out with some concerned remarks about the cleanliness of the gym, unfriendliness of the employees and the overall experience that I had had there,” Cavanaugh told KOB4.

After filling out the survey, an employee from the gym called her and left a voicemail explaining that her membership was being terminated, as Cavanaugh didn’t appear satisfied with the way Defined Fitness was running its business. 

“Initially, my reaction was shock,” Cavanaugh said. “I was surprised. I had to listen to the voicemail a couple times.”

Defined Fitness released the following statement to KOB 4:

As a matter of policy we do not comment on situations involving members/former employees. We receive hundreds of member surveys every month, and we have never terminated a membership based solely on feedback from a survey. The same holds true in this particular situation.

Cavanaugh was fired from Defined Fitness after seven years because she posted on social media about another gym coming to town and said she wants better from the gym.

“Instead of trying to make things right or change the way that they do business, it seems they just feel like it was easier to get rid of the problem,” she said.

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