Lake Forest, CA [September 01, 2023] — Core Health & Fitness is pleased to announce the promotion of Jon “JT” Thiel to Vice President of Global Customer Support. With over seventeen years of dedicated service, JT's extensive experience, passion for the fitness industry, and focus on quality of the customer experience make him an exemplary choice for this pivotal role.
JT’s journey at Core Health & Fitness has been marked by a steadfast dedication to mastering various facets of the business. His extensive experience within the organization has afforded him a profound understanding of Core's systems, processes, and products.
As Director of Products for the Nautilus portfolio, JT's leadership was transformative, resulting in remarkable growth for the brand. Under his guidance, profitability increased by $6 million, and annual revenue grew from $44 million to $55 million as of 2022. His strategic vision also led to the successful transition of manufacturing operations to China, resulting in a substantial increase in gross margins. JT's contributions include the successful launch of hero products, driving incremental sales of over $13.5 million year-to-date. His attentiveness to customer satisfaction is evident in his work with training sessions, webinars, club site visits, and VIP events.
JT's educational background further underscores his qualifications for this leadership role. He is a proud graduate of the University of Colorado, Boulder, with a Bachelor's Degree in Information Technology from the College of Business Administration. In addition to his academic achievements, JT has received specialized training and certifications, including Six Sigma, Lean, DMAIC, Project Management, Leadership, and Financial Literacy.
In his new role as Vice President of Global Customer Support, JT aims to leverage his experience to enhance customer interactions and streamline global customer service operations. In taking on the new role as Vice President of Global Customer Support, JT shared, " I have an in-depth working knowledge of our systems and processes which can be applied to improving the ways that Core interacts with its customers, resulting in increased customer satisfaction, loyalty, and profitability. These solutions can be scaled throughout the global customer service ecosystem to help reduce waste and improve efficiencies and productivity. I am excited about the opportunity to leverage my experience at Core Health & Fitness and learn yet another facet of the intricacies of our company. I personally know how our company creates an environment in which people thrive and work together effectively to achieve the best results."
JT's promotion is a direct result of his company and industry knowledge and passion as well as a great example of career growth within Core Health & Fitness. Deana Cook, VP of Global Human Resources Core Health & Fitness, expressed her enthusiasm for JT's promotion, stating, "JT's journey from a technical support agent to the Vice President of Global Customer Support is a testament to our culture of recognizing and nurturing talent from within the organization. Employee development and mentoring is a critical step for a successful transition and effort toward creating an excellent Employee Experience. It is just as important to retain talent as it is to attract it. We must nurture our talent through continual improvement with challenging projects and reward programs that recognize employee commitment and effort.”
JT's promotion signifies Core Health & Fitness's dedication to delivering exceptional customer experiences while fostering professional growth within the company, and his extensive background and dynamic skillset position him as a valuable asset to lead the global customer support team to new heights of success.
