How to Respond to Complaining Customers

Rob Bishop Headshot

Sometimes you just have to tell your complaining customers to find another club.

Not long ago, we were served with what you could call a class-action suit. The work of one aggrieved member claiming to speak for many others, it came via e-mail rather than the courts - which was good, because frankly, we wouldn't want to see our fitness instructor who overslept and missed the member's group-cycling class up on the stand, begging for mercy.

You can afford to joke when the court is virtual.

Log in to view the full article
AB Show 2023 in Baltimore
AB Show is a solution-focused event for athletics, fitness, recreation and military professionals.
Nov 1-4, 2023
Learn More
AB Show 2023
Buyer's Guide
Information on more than 3,000 companies, sorted by category. Listings are updated daily.
Learn More
Buyer's Guide