Blog: Looking Deeper Into Our Cancellations

There is nothing that ruins our collective mood quicker than a flood of cancellation requests. And man, have we been in a bad mood lately.

Because we take the vast majority of our cancellation requests via our website, we receive them in our email inboxes in real time. It's bad enough when a family of five submits their requests overnight and we wake up to that in our email. At least as the morning fog lifts and the caffeine hits the blood, we realize it was all one family. It's much worse when our inboxes are full of requests that are unrelated. All of those people wanted to cancel at the same time? How is that possible?

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