Chris StevensonChris Stevenson is owner and founder of Stevenson Fitness in Oak Park, Calif., and the Owners Club columnist for Athletic Business.PersonnelFive Tips for Leading a Streamlined StaffThe onset of the COVID-19 pandemic changed many facets of the way the fitness industry does business. It prompted new cleaning protocols, expanded virtual and outdoor programming opportunities, revamped reservation systems and much more.November 22, 2021LeadershipReturning to Live Industry Events Post-PandemicAbout two years ago, I wrote a column called "Making the Most of Live Industry Events," with tips on how to get the most out of attending conventions and trade shows. Who could have imagined that those tips would be rendered irrelevant by a pandemic thatOctober 20, 2021ProgrammingFour Steps to Creating an Effective Member Advisory BoardWho better to advise you on how to create a better member experience at your facility than, well, your members?September 28, 2021ProgrammingOnboarding Turns New Memberships into RelationshipsAccording to Rich Humphrey of MobileFit, only 15 percent of health club members have the self-efficacy to succeed in meeting their health and fitness goals on their own. This leaves the vast majority — 85 percent — in need of goal-attaining support.August 19, 2021MarketingFive Steps Toward Post-COVID Marketing SuccessAs restrictions start to lift and the world reopens, it is an appropriate time to talk about marketing. Throughout the shutdowns, facilities took various marketing approaches. Some did business as usual, some modified and some did not market at all.June 16, 2021ProgrammingHow to Maximize Virtual Programming’s ImpactOne of the hottest topics in our industry right now is "the new normal" — with discussions focused on how facilities will look and operate in a post-COVID-19 world.May 18, 2021OperationsHow a Member Survey Can Guide Your BusinessIn one of my columns last year I said, "Many of us survey our members to some extent, and that's a good thing. The more direct feedback we get from members, the more we can meet and exceed their needs. What if I told you that doing the same thing with youApril 26, 2021Personnel5 Tips for Expressing Gratitude to EmployeesWhenever I present on topics such as leadership or team building, I always incorporate a section on the importance of gratitude. While gratitude may seem like an intangible topic, it is quite the contrary. Research shows that gratitude is a leading factorFebruary 2, 2021PersonnelFive Steps to Problem-Solving SuccessHow do we increase new membership sales? How do we improve retention? How do we get more members to participate in ancillary programs?December 10, 2020PersonnelFive Internal Surveys That Boost Staff SatisfactionMany of us survey our members to some extent, and that's a good thing. The more direct feedback we get from members, the more we can meet and exceed their needs.October 12, 2020Page 1 of 2Next PageTop StoriesStadium & ArenaSpectator Experience in Era of Advanced Tech, Eroded WorkforceSpectators’ in-stadium experiences have been morphing for years, but a once-in-a-lifetime pandemic (let’s hope) dictated development of new technologies and protocols that profoundly changed game day in many ways, and in the process challenged operatorsPersonnelMLB Enters First Lockout Since 1990Rec CenterSt. Paul to Pay $360K Over Aquatics Workers’ Sick TimePersonnelIt's Official: Brian Kelly's Goodbye Speech to ND Players Lasted 3:38Safety & SecurityCheer Coach Accused of Inappropriate Contact with Minor Student
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