Spectator Experience in Era of Advanced Tech, Eroded Workforce

Brock Fritz Headshot
Shutterstock 932262

Spectators’ in-stadium experiences have been morphing for years, but a once-in-a-lifetime pandemic (let’s hope) dictated development of new technologies and protocols that profoundly changed game day in many ways, and in the process challenged operators and fans alike. A return to mass face-to-face gatherings after nearly two years apart came with some growing pains and emphasized the importance of both emerging tech and the human touch.

Operators had more than a year to develop policies and technological advancements to push in-stadium capabilities forward, but the evolution has been limited by the dearth of game-day employees resulting from the pandemic.

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