Service Points

These 11 steps will make your disgruntled customers happy again.

Does it SAY 'Customer Service'?Does it SAY 'Customer Service'?Bad customer service is easy to spot. To illustrate, here's the worst I ever witnessed. I saw an ad for software that read, "$50 mail-in rebate and $20 in-store rebate," but when I got to the store, a sign was posted reading, "$20 mail-in rebate and $50 in-store rebate." That would have been an even better deal, but when I got to the counter, the cashier (his nametag said, "Mike - Cashier") told me his computer didn't show a discount at all. "Lady, I can't help you, it's store policy," he said. "I can't change what the computer says, so I have to charge you full price."

Log in to view the full article
Sponsored
DynaDome Transforms Outdoor Pool Into Year-Round Paradise
DynaDome Retractable Enclosures
DynaDome Transforms Outdoor Pool Into Year-Round Paradise
Page 1 of 459
Next Page
Buyer's Guide
Information on more than 3,000 companies, sorted by category. Listings are updated daily.
Learn More
Buyer's Guide
AB Show 2025 in San Diego
AB Show is a solution-focused event for athletics, fitness, recreation and military professionals.
Nov. 5-8, 2025
Learn More
AB Show 2025