What We've Learned in 16 Years as Club Owners

A group of members who think they can reserve bikes for their friends should be quickly discouraged. (Image © Get4Net/Istockphoto.com)A group of members who think they can reserve bikes for their friends should be quickly discouraged. (Image © Get4Net/Istockphoto.com)

At the end of 2011, we will mark 16 years as health club owners — thank you, thank you — and the approaching anniversary has led us to reflect on our first few years in business, when we really didn't know anything. We thought we'd take a look back to see what lessons we learned that have stayed with us today, and that we hope might help other club owners.

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