Tips for Staff When Handling Billing Issues

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Imagine a busy night at your facility. Members stream in, eager to hit the weights or participate in their favorite group exercise class. Among them is John, a regular gym member ready for his evening workout. However, as John attempts to check in, an alert flashes on the screen — a failed credit card transaction. This signals a potential hiccup in John’s membership payment. The staff member who sees the alert is now in the awkward position of addressing it with John.

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