Here are some quick tips on how to increase the "wow" factor in your facility.
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Here are some quick tips on how to increase the "wow" factor in your facility.
Great results! Wow! See for yourself! These are terms we often hear in reference to promotions, advertisements and programming. When it comes to the four walls of your facility, your members and guests can also experience the "wow" factor (like well-kept mahogany and marble), or experience nothing (as in clean, uncluttered space, which is a good thing). You may not have the budget to get the "wow" of mahogany and marble, but you can certainly strive for "nothing." I'm talking about focusing on simple things that may make a big difference to your members and guests. All too often your member feedback box is full of complaints. About one out of every 10 comments is positive. Wouldn't it be great to cut that ratio down by getting less negative feedback and maybe an extra compliment or two? Here are some tips on some little things that can go a long way toward member satisfaction.
Shower curtains
This is an easy one that is often overlooked: Look at the inside of your shower curtains. If they're torn or scummy, toss them. That's one of the last things your members will see before they leave your facility. Have them leave with the right impression. One thing you can do to increase the longevity of shower curtains and cut down on buildup is to draw them closed during your regular checklist walk-throughs and at the end of the day.Move cardio equipment around
Members tend to use the treadmill, cycle or elliptical trainer that is directly in front of a television. Most cardio pieces come equipped to keep track of usage (miles, hours, etc.). Check your usage trackers and you'll find a trend. Move your equipment around to even out the usage and minimize the potential for breakdowns.Facility users may not report all that is wrong with your facility or the equipment.