Rob & Barry: We Couldn't Care More About Our Members

Rob Bishop Headshot

Imagine that you've just tested your pool water and found it to be - the actual numbers are irrelevant to the story - just fine. A member approaches you 10 minutes later, still in her bathing suit, dripping water on your shoes, and says, "The pH in the pool is high." You say, "I just checked it and it seemed fine, but I'm happy to look into it," even though you'd rather say, "Really? You must be a human chemical testing kit, because the water is actually perfect!" At that moment, would you rather be in the fitness business, or on a beach someplace?

If you've spent any time reading our contributions to this magazine's website, you might have run across some criticism of us as - not to put too fine a point on it - overwhelmingly negative, horrible people. You might even have thought this yourself. We despise our industry.

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