Blog: Our E-Suggestion Box Is Prompting Better Communication

We often remind our staff that how something is said is just as important, if not more important, than what is said. Tone, body language and other factors play a huge part in what a health club member hears and recalls, so our staff training and day-to-day staff feedback frequently involve this subtle topic.

It's a shame that we can't really do such training and post similar reminders for our members.

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