Blog: Clubs Can Be Bad Guys…And So Can Members

Every reputable gym owner must feel sick when there's yet another story about alleged billing abuses by a high-profile operator. This time, it's Urban Active. The Better Business Bureau gave UA an "F" rating, and several members are suing the company for, among other things, misrepresenting their membership agreement and failing to honor cancellation requests. UA also seems to be guilty of the biggest sin of all, which is being unresponsive to complaints, and even being slow to respond to the BBB.

So it looks like UA has some explaining to do, and it's another black eye for the health club industry. However, as owners, we can offer a little perspective.

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