Blog: After a Sad Week, Count Your Blessings

Rob Bishop Headshot

"This is just like New Orleans."

In the wake of the tragedy in Boston this week, we were reminded of that quote from 2005. It came from one of our health club members and is seared into our brains. And it reminds us never to become the kind of people who would say that. Such a statement colors our opinion of customer service and how we respond to difficult situations.

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