Clubs Benefit from Aggressive Collections Efforts

(Photo courtesy of Istockphoto.com)(Photo courtesy of Istockphoto.com)One of the smartest business decisions we've made in recent years was to become more aggressive with our collections procedures for overdue accounts. This hasn't made us particularly popular with, ahem, certain members, but it has helped our cash flow and made us more confident that we are treating all of our members fairly.

For years, we gently followed up on members who were 30, 60 and 90 days (or more) overdue, even using an outside agency to do so, but the real change was when we went to "Level 2" collections. If you've ever been in Level 2 collections for anything, you know that those collectors want their money. Their efforts with regard to our members are never rude or unprofessional, but they are persistent and effective, and our collections efforts are now paying dividends beyond the money we've collected.

Log in to view the full article
Page 1 of 148
Next Page
AB Show 2025 in San Diego
AB Show is a solution-focused event for athletics, fitness, recreation and military professionals.
Nov. 5-8, 2025
Learn More
AB Show 2025
Buyer's Guide
Information on more than 3,000 companies, sorted by category. Listings are updated daily.
Learn More
Buyer's Guide