
A couple thoughts on the minds of fitness facility professionals since COVID-19 halted the fitness world in March 2020: When my gym reopens, how will we draw members back in, and what will members want?
More than two years out, some gym operators are beyond just seeing signs of their operations recovering from months-to-yearslong shutdowns ā theyāre seeing signs of success.
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A couple thoughts on the minds of fitness facility professionals since COVID-19 halted the fitness world in March 2020: When my gym reopens, how will we draw members back in, and what will members want?
More than two years out, some gym operators are beyond just seeing signs of their operations recovering from months-to-yearslong shutdowns ā theyāre seeing signs of success.
Scott Lutwak, CEO of FIT Athletic Clubs in California and Texas, has bounced back from the closures with new ideas, new amenities and ā in one case ā even a new facility. Meanwhile, in greater Vancouver, B.C., a new boutique fitness space that exchanges cardio floors and group X space for a first-of-its-kind hybrid concept is also finding growing interest.
A bit of everything
As people began returning to gyms from pandemic isolation, Lutwak ā who owns and operates four luxury gyms in the San Diego area ā was keeping an eye on what the new formula for success could be, and that included, simply, a bit of everything.
āDuring the pandemic there was a lot of talk about Peloton, people never going back to the gym, home fitness, [high-tech workout] mirrors, outdoor fitness, etc., etc.,ā Lutwak says. āAnd the answer is yes to everything. Itās not an either/or. You need to embrace wellness and fitness at home. You need to go outside. And yet, also weāre going to create some products and some services and experiences on the inside that are going to motivate you to come inside, as well.ā
FIT Mission Beach ā the FIT club in San Diegoās iconic beach scene that opened just months before the pandemic shutdown ā offers amenities like an Olympic-sized indoor pool with a retractable ceiling, a rooftop turf training area with ocean-front views, sauna and steam rooms, and specialty group X classes inside the yoga studio. Members can pump iron on the weight lifting floor or take a HIIT session out onto the rooftop to soak up sun and fresh air.
At his facilities, Lutwak also puts an emphasis on recovery, specifically infrared saunas and cryotherapy.
āI sauna regularly ā five or six days a week for 30 minutes. Some people like infrared more, some people donāt,ā Lutwak says. āI think itās established enough credibility that itās important to just have the option. Iām bringing in infrared, even though, personally, I donāt know that itās better than the traditional sauna, but I know itās a little bit shorter time requirement to potentially get a similar outcome. So, I think itās important to embrace it as an option. Iām putting infrared and cryo in all my locations now. Weāre just kind of replacing tanning with all recovery services.ā
Lutwak isnāt alone. He says heās seen a growing post-pandemic interest in recovery tools at other clubs. āI think a lot of facilities now are really embracing the cryotherapy, the infrared saunas, the massage chairs and Theraguns, all those kinds of things that are focused on recovery, as well as not shifting the focus away from strength training, mobility. Talking to people about how to help them sleep better, how to handle stress ā these are things that werenāt really common dialogue in a gym environment prior to the pandemic and now theyāve just become weaved into the fabric of what weāre doing.ā
Big-box backgrounds inspire new option
The shifting emphasis on wellness also played into the development of the newly opened SafeSweat boutique in Surrey, B.C., on the northwest Canada-United States border.
When COVID hit, Andrea Kloegman already had more than 20 years of experience working in the fitness industry, had recently taken some time off for parenthood and was ready to get back to work outside of the home. āI still wanted to stay in fitness, but I was getting a little bit tired of what was happening in big-box [gyms],ā she says. āAnd by that I mean, Iām really customer-service focused, mental health awareness, all of that. And I wasnāt seeing as much of that as I would have liked in big box, and my reach was not far enough to effect the right change.ā
Kloegmanās SafeSweat co-founder, Emre Ozgur, with more than 20 years in fitness and experience as a trainer, elite athlete and MMA fighter, lost his job as president of Crunch Canada because of the pandemic. āFor many years, people would say, āGo do your own thing.ā And you donāt have the courage to do that when you have a good paycheck,ā Ozgur says. āAnd when you donāt have that paycheck anymore, youāre willing to take some more risk.ā
He and Kloegman had previously worked together for six years, and both were in the right space to take more risks using their inspirations spun from big-box gym industry experience and tool it into something new.
āWe kind of came together and said, āHey, letās do something different. Letās do something that feels right for us,ā ā Kloegman says. āEmre said, āThink of a tanning salon but with weights.ā And so thatās how SafeSweat sort of got started.ā
The 2,700-square-foot SafeSweat facility offers six FITsuites and two upcharged FITsuite Luxe rooms for members to have their own private workout space. The suites are reserved (similar to booking tanning bed time) through an app, and the idea is to offer an experience that alleviates any anxieties for gym-goers who would prefer a more private workout.
āWe always knew, being in fitness, that gym anxiety was out there. We didnāt realize to the scale that itās out there,ā Kloegman says. āEverybody has some form of gym anxiety. You still get to leave your house, you still get to go and have an appointment and have that accountability. But you donāt have to worry if somebodyās going to be looking at your shorts, or about what other people are thinking when youāre trying to do something that youāve never tried before. And we really wanted to bring in the mental health aspects to it. That is part of the reason why people donāt feel comfortable going into big-box gyms. Working out is really tough, especially if youāve never done it before, if you havenāt done it in a while or youāre not feeling great about yourself. Half the battle is walking in.ā
In addition to privacy, members get a hyper-efficient workout. They never have to wait for a machine or circuit to open up, as each suite is outfitted with various equipment to get the workout in. The suites have film-covered glass walls and doors for privacy. Inside every room is a squat rack; a condensed, adjustable workout bench with weights or Y bells; and a cable machine.
āWeāve had everything customized. For instance, you can pull the cables right out into the middle of the room, so that youāve got more working space,ā Kloegman says. āWe have one of our rooms with a rower, one of our rooms with a bike, and one of our rooms with a climber. Those three rooms have different cardio options.ā There is also a treadmill and a 60-inch screen in each room, and members have access to recovery tools.
Kloegman says that since SafeSweat opened in August, she and Ozgur have heard a lot of feedback from members, including the woman who confessed she hasnāt been comfortable doing squats at the gym for two years because she was self-conscious. Theyāve also had executives come in who prefer to continue working from the space while getting in their sweat for the day, and bodybuilders who can skip unwanted attention from curious gym-goers, plus have a more private place to practice their poses.
āJust all these things that are coming up that we didnāt even foresee. People didnāt know they needed it until they found it,ā Kloegman adds. āThey love the lighting. We have a few influencers who drive over an hour to get here to film content. So the response has been better than we expected.ā
Prove the nay-sayers wrong
One thing that the larger FIT luxury clubs and the intimate boutique SafeSweat have in common: People said the ideas were no good. But Lutwak, Kloegman and Ozgur carried on to succeed anyway.
For Lutwakās FIT clubs, heās proud of the unique, palatial and varied offerings included within his facilities. The Mission Beach location, which is built around the historic swimming pool constructed in 1928 for the second Worldās Fair, is one example.
āWhat we were able to accomplish by creating a destination gym around that swimming pool, many thought couldnāt be accomplished,ā he says. āNobody thought that place was going to work because they were like, āWell, weāve got the swimming pool, itās open to the public, but you put in too nice of a gym in this demographic area. Thereās not enough people who live here.ā But we put in the programming and weāre oversold in that gym. And weāre approved for an expansion now. We took a space that nobody thought was going to work, and now the pool is profitable, the gym is profitable. Everybodyās extremely happy with the programming and the experience that they get out of that facility now.ā
Lutwakās success continues, too, in the San Diego area, where he is set to open doors on a new facility early this year.
SafeSweatās Kloegman and Ozgur likewise heard from naysayers.
āPeople said, āThereās no way this is going to work. Thereās no way that people want to work out on their own,ā ā Ozgur says. āAnd I said, āYouāre ignorant in your thinking, because the truth is, there are more people who would prefer a private, solo-type environment than the [big-box] environment weāve been giving them for years. There were a lot of people afraid of ānew.ā But I think thereās a lot of people in the industry who feel like maybe they donāt want new competition.ā