Purchasing Parts for Strength Equipment

The frame of the seated leg curl machine was covered by a lifetime warranty, and when it succumbed to wear and broke the first time, the manufacturer shipped out a new one at no charge. (Not wanting to jeopardize a longtime relationship with this particular vendor, the club owner prefers that all names, personal or company, be withheld.)

The frame of the seated leg curl machine was covered by a lifetime warranty, and when it succumbed to wear and broke the first time, the manufacturer shipped out a new one at no charge. (Not wanting to jeopardize a longtime relationship with this particular vendor, the club owner prefers that all names, personal or company, be withheld.) When it broke in the same fashion a second time, three years later, the owner suspected a slight design flaw (a pull pin that held the leg pad in place was rubbing against the frame), and called the company for a replacement. This time, the manufacturer requested photos and a detailed explanation before, ultimately, replacing the frame. When it broke a third time, now 10 years since the original purchase, the manufacturer said enough was enough - that line of equipment had been discontinued, and the warranty would no longer be honored.

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