Blog: What Type of Culture Are You Growing?

If I were to ask a staff member who reports to you, "What are the three most important things your boss cares about?" what would he or she tell me?

If you don't know, I doubt your employees know. A leader who can quickly answer this question is ahead of the game. As a facility manager, I eventually chose "customer service," "teamwork" and "initiative." I found those three terms made a great roadmap for the job description, candidate selection, interview questions, the congratulatory phone call, the training outline, the evaluation process and even for succession planning. Customer service, teamwork and initiative became our mantra throughout our recreation facility.

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