A Cohesive Approach to Vetting and Training Frontline Workers

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For an effective security plan to achieve its objectives, a qualified and trained event staff is essential. The National Center for Spectator Sports Safety and Security (NCS4), in partnership with eVerifile, offers the Certified Sport Venue Staff (CSVS) certification, an online training and background screening program for frontline staff.

Recent events have brought much-needed attention to the critical role frontline event staff play in gameday safety and security operations. There is greater focus on establishing a cohesive approach for qualifying and training venue workers. Ushers, ticket takers, gate security workers and other event staff are no longer expected to only perform basic, task-oriented job duties. Demand is growing for non-routine analytical skills involving problem-solving, communication and teamwork. By moving beyond technical skill requirements and rethinking traditional approaches to event security, frontline staff members become key contributors in creating a safe and secure environment at any event.

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