Three Ways to Learn What Your Members Really Think About Your Health Club

Managers, owners and other staff members all-too-often hear what's wrong with their health clubs; and occasionally what's right too! Members will stuff suggestion boxes, rant at front desk staff and interrupt employees' workouts to complain about the temperature, the music or the time Zumba is offered.Suggestion Box

Granted, feedback is good. It is important to hear what customers like, don't like, or want more of. It allows independent owners to stay ahead of the competition from low-cost clubs, big boxes and studios.

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