Southern Illinois University Edwardsville has a seemingly novel approach to customer satisfaction lined up for the 2018-19 basketball season. The school is offering "Guaranteed SIUE Win" tickets for its single-game ticket sales, meaning one ticket is good for admission to as many games as it takes for the Cougars to post a victory.
"This new program is innovative and fan-friendly, which are must-haves in today's market," said SIUE deputy athletic director Jason Coomer in an article appearing Monday on the athletic department's website.
Here's how it works:
· If a fan purchases a ticket and the Cougars win, it would work just like a single-game sale.
· If a fan purchases a ticket and the Cougars fall short, that ticket becomes a voucher for FREE ADMISSION to a future SIUE game. Fans would bring that ticket back to redeem at the Vadalabene Center box office for a ticket.
· When the fan comes back, the Cougars must win that game or their ticket again becomes a voucher for FREE ADMISSION to a future game.
· If a fan purchases a ticket for a men's and women's doubleheader and neither team wins, the ticket becomes a voucher for either a future men's or women's game or doubleheader.
· If a fan purchases a ticket for a doubleheader and one or both teams win, the "Guaranteed SIUE win" has been fulfilled.
· If a fan purchases a ticket for a single game (men's or women's), a redeemable voucher only will be available to watch that same team play.
The only game off-limits to redemption is a Dec. 1 men's game against SIU Carbondale.
"Not only will this be a great option for the Metro East and general basketball fans, this also provides a potentially value-added opportunity for families across the local community," Coomer said. "In the end, our teams play for this community, and we couldn't be happier to acknowledge our responsibility in giving fans a great game-day experience."
