- Study Examines How Fans Relate to Teams, Leagues
by Hal Habib January 2018
The Dolphins' 6-10 record in 2017 says they have plenty of work to do on the field. Samford University says they have a lot of work to do off it.
- Business Tips for Your Club’s Personal Training Efforts
by Rob Bishop December 2017
As readers of this column know, last year our club revamped our membership structure to better suit the needs of our customers. We also restructured our personal training department.
- How a Customer Service Reboot Rescued Our Club
by Rob Bishop October 2017
After approximately 18 months of declining membership and revenue, I realized that our club was in serious trouble. As identified in this space last month, we had two big issues: poor customer service (we weren't as good as we used to be) and a seeming invisibility in our marketplace.
- Identifying Operational Challenges as an Independent Club
by Rob Bishop October 2017
Because I write a column that often focuses on helping club owners and managers become more successful in their own clubs, everyone usually assumes that we have a great club (true) and are wildly successful (not necessarily true).
- Ravens Postpone Orig3n DNA Day
by Courtney Cameron September 2017
Hours before the Baltimore Ravens’ home game against the Cleveland Browns on Sunday, the team called off a game-day promotion titled “Orig3n DNA Day.”
- New Product Roundup: Pool Dehumidifiers | Volleyball Equipment | Lighting
by AB Staff September 2017
New Product Roundup
- Four Ways Upsells and Downsells Can Benefit Your Club
by Joseph Arangio, CSC August 2017
At its most basic level, a strategic upsell creates happiness, is complementary to the initial purchase and grows your revenue. Imagine offering a dedicated locker, with daily laundry service, at a boutique gym in a cosmopolitan setting. Now you’re really serving the needs of the busy executive clientele who refuse to haul sweaty gym gear around the city.
- Pitt Among Final Bidders for Oakland Clubhouse
by Courtney Cameron August 2017
The Pittsburgh Athletic Association is seeking a buyer or development partner for its 124,000-square-foot Oakland clubhouse in an effort to resolve an accumulated $5 million in debt.
- Building a Brand Around Your Business Image
by Rob Bishop August 2017
If you read business books and articles, you're bound to be familiar with "branding" — the idea that consumers can and should immediately recognize your business, its logo and what your business stands for. What's special about your company?
- Fitness Marketing: Get Your Message Across In 10 Seconds or Lose
by Ken Robbins August 2017
Fitness experts know that the “five-second rule” is bunk – if you drop your food on the floor, it’s best to just let it go (we probably didn’t need an actual study for this, but there you have it). But in the world of marketing, the 10-second rule is very real. Ten seconds is the average amount of time a user will stay on a website before clicking to something else.